FREQUENTLY ASKED QUESTIONS

Our customers always have questions about repairing their electronic items. One of our jobs is to answer those questions and make sure they understand what needs to be done to complete the repair.

IS MY ITEM WORTH REPAIRING?
 
Some items are worth repairing while others are not. Once our technicians have a chance to look at the item, we can always determine if it is worth fixing.

HOW DO YOU HANDLE A HOME SERVICE CALL?

There is a Home service calls charge including diagnosis and travel trip. You only pay this charge if you decide not to have the unit fixed after receiving an estimate. If you do want the item to be repaired, the service charge will be applied to the repair of the unit. 

MY TV IS DEAD, WHAT’S WRONG?

Most people think the power on/off switch is defected. There are different things that can cause this problem. However, defective power regulators and horizontal circuits are usual suspects. This problem in general and is repairable.

MY TV HAS NO PICTURE. IS THE PICTURE TUBE BAD?

If there is no picture, then it could either be a video, audio circuit boards, or power supply sources problem. We have found that a very small fraction of TV repairs involve a bad picture tube.

HOW LIKELY IS IT THAT MY UNIT CAN BE REPAIRED?

Since we are specialized in repairing electronics we usually repair more than 95% of all our items that we receive.

HOW LONG WILL IT TAKE TO REPAIR MY ITEM?

Most items for repair are fixed the same. Older items and unusual items may take a few days if there is a wait on specific replacement parts.

HOW LONG IS THE WARRANTY ON THE REPAIRS?

All repair warranty on parts and labor are for 90 days, but some select repairs can be covered up to one year warranty of parts.